Business terms for the Okyra AI-assisted research platform · Last updated 1 August 2026
B2B agreement.These Terms apply only to customers acting for professional or business purposes. They do not apply to consumers. By creating an account, signing an Order Form or using the Service, the Customer accepts these Terms. Please read these Terms carefully. They govern access to and use of the Okyra website, platform, applications, interfaces and related services (together, the “Service”).
These Terms are entered into between ENIN BV, trading as Okyra (“Okyra”, “we”, “us” or “our”), and the legal entity or self-employed professional that accepts them (“Customer”, “you” or “your”). ENIN BV has its registered office at Meersstraat 43, 9000 Gent, Belgium, and company/VAT number BE0808506381.
The individual accepting these Terms confirms that they are at least 18 years old, act for business or professional purposes, have authority to bind the Customer, and are not prohibited from using the Service under applicable trade, sanctions or export-control laws. The Service is not offered to consumers.
The agreement between the parties consists of these Terms, any order form, proposal, online checkout confirmation or subscription page identifying the purchased plan (an “Order Form”), the Privacy Policy, and where applicable the Data Processing Agreement (“DPA”). If documents conflict, the following order applies: (1) the DPA for personal-data processing matters; (2) the Order Form; (3) these Terms; and (4) the Privacy Policy. A document changes these Terms only if it expressly identifies the provision being changed and is accepted by authorised representatives of both parties.
Okyra provides software for creating and managing qualitative research projects, conducting AI-assisted voice interviews, transcribing responses and generating organised research insights. Features, capacity, usage limits and support levels depend on the purchased plan or Order Form.
Subject to the Agreement and payment of applicable fees, Okyra grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the Subscription Term to access and use the Service for its internal business and research purposes. The Customer may permit Authorised Users to use the Service on its behalf and remains responsible for their compliance.
No right is granted to access source code or to use Okyra’s technology separately from the Service. Any API access is subject to the Documentation, applicable technical limits and any additional terms stated in the Order Form.
Fees, included usage, billing frequency and Subscription Term are stated in the Order Form or checkout flow. Unless stated otherwise, fees are quoted in euros, exclude VAT and other taxes, and are non-cancellable and non-refundable once a billing period begins, except where the Agreement expressly provides otherwise or mandatory law requires it.
The Customer authorises Okyra and its payment provider, Stripe, to charge the selected payment method for recurring fees and applicable taxes. Invoices are payable by the due date stated on the invoice or, if no date is stated, within 14 calendar days. The Customer must provide complete billing information and keep its payment details current.
If an undisputed amount is overdue, Okyra may charge statutory late-payment interest and reasonable recovery costs permitted under Belgian law. Okyra may suspend paid features after giving reasonable notice and an opportunity to cure. The Customer must notify Okyra of a good-faith billing dispute before the due date or, if that is not reasonably possible, promptly after discovering it, and must pay undisputed amounts on time.
The Customer is responsible for VAT, sales, use, withholding and similar taxes arising from its purchase, excluding taxes based on Okyra’s net income. If withholding is legally required, the Customer will provide appropriate documentation and cooperate in applying available exemptions or reductions.
A paid subscription begins on the start date stated in the Order Form or when payment is accepted. Unless the Order Form states otherwise, monthly and annual subscriptions renew automatically for successive periods of the same length at Okyra’s then-current price. Either party may prevent renewal by giving notice before the renewal date; for annual subscriptions, at least 30 days’ notice is required unless the Order Form provides another period. Cancellation takes effect at the end of the current paid period.
Okyra may change fees for a renewal period by giving reasonable advance notice. A price change does not affect the current committed Subscription Term. Continued use after renewal constitutes acceptance of the renewal price.
The Customer controls the purpose and design of its research and is responsible for the legality, ethics and appropriateness of its use of the Service. In particular, the Customer must:
Okyra does not act as the Customer’s legal, ethics or research-compliance adviser and does not determine whether a particular project, question or use is lawful or appropriate.
Interview audio is processed transiently to conduct the interview and create a transcript; Okyra does not permanently store the audio recording. Customer Content may be processed by AI systems to create transcripts and Generated Output. Transcripts and Generated Output are stored as part of the Customer’s project according to the Customer’s settings and the Agreement.
Okyra does not use Customer Content, Participant responses, transcripts or Generated Output to train general-purpose AI models. Okyra may process service telemetry, aggregated statistics and feedback to operate, secure and improve the Service, provided this does not identify the Customer or a Participant or disclose Customer Content.
AI systems are probabilistic. Generated Output may be incomplete, inaccurate, biased, inconsistent or unsuitable for a particular purpose. Similar input from different users may produce similar output. The Service is a research-support tool and does not replace professional judgment.
The Customer and Authorised Users may use the Service only in accordance with the Agreement, Documentation and applicable law. They must not:
Okyra may investigate suspected misuse and take proportionate measures, including limiting functionality, removing unlawful content, suspending access and notifying competent authorities where legally required or reasonably necessary to protect rights, safety or the Service.
As between the parties, the Customer retains all rights in Customer Content. Subject to applicable law and third-party rights, the Customer owns Generated Output created specifically for it. Okyra retains all rights in the Service, its models, software, templates, methods, Documentation and underlying technology, including improvements that do not incorporate identifiable Customer Content.
The Customer grants Okyra and its subprocessors a non-exclusive, worldwide, royalty-free licence during the Agreement to host, copy, transmit, process, display and otherwise use Customer Content solely as necessary to provide, secure, support and maintain the Service, comply with law and perform the Agreement. This licence ends when the relevant Customer Content is deleted, subject to limited backup retention and legal obligations.
The Customer represents that it has all rights, notices, permissions and legal bases needed for Customer Content and its instructions, and that Customer Content and its use through the Service do not violate law or third-party rights. Okyra does not routinely pre-screen Customer Content but may restrict or remove content when reasonably necessary to address illegality, infringement, safety or material breach.
“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential, including Customer Content, security information, product plans, pricing and business information. It excludes information that the recipient can show was lawfully known without restriction, becomes public without breach, is received lawfully from another source without duty, or is independently developed without using the discloser’s information.
The recipient will use Confidential Information only to perform or receive the Service, protect it using at least reasonable care, and disclose it only to personnel, advisers and suppliers who need to know and are bound by appropriate confidentiality duties. A legally compelled disclosure is permitted if the recipient gives notice where lawful and reasonable assistance at the discloser’s expense. These duties continue for five years after disclosure, and for trade secrets and personal data for as long as they remain protected under applicable law.
Each party will comply with applicable data-protection law. Okyra acts as controller for its own account, billing, website, security and administration data. For Participant and research data processed on the Customer’s behalf, the Customer generally acts as controller and Okyra as processor. The DPA governs that processing and is incorporated where legally required.
Okyra maintains appropriate technical and organisational measures designed to protect personal data and Customer Content. The Customer is responsible for configuring access, retention and project settings appropriately and for securing its own systems and credentials. Further information is provided in the Okyra Privacy Policy.
The Service relies on third-party infrastructure and service providers and may integrate with third-party products. Their availability may affect the Service. A third-party product separately selected or connected by the Customer is governed by that provider’s terms, and Okyra is not responsible for the third party’s acts, omissions or content. This does not limit Okyra’s responsibility for subprocessors it appoints under the DPA.
Okyra and its licensors own all intellectual-property and other rights in the Service, Documentation, brand, interfaces, designs, software and underlying technology. Except for the limited access right in section 4, no rights are transferred to the Customer.
If the Customer provides suggestions or feedback, it grants Okyra a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or obligation, provided Okyra does not identify the Customer publicly without permission.
Okyra will use commercially reasonable efforts to make the Service available and provide support appropriate to the purchased plan. Unless an Order Form contains a service-level commitment, no specific uptime or response time is guaranteed. Maintenance, security events, third-party failures and circumstances beyond reasonable control may cause interruptions.
Okyra may improve or modify the Service. We will not materially reduce the core functionality of a paid plan during its current Subscription Term without a reasonable operational, security or legal reason. If a change materially removes purchased core functionality and no reasonable substitute is offered, the Customer may terminate the affected Order Form and receive a pro-rata refund of prepaid fees for the unused period.
Okyra may suspend access to all or part of the Service when reasonably necessary to prevent or address a security risk, unlawful conduct, material breach, harm to others or the Service, or overdue undisputed fees. Where practicable, Okyra will give advance notice and an opportunity to cure and will limit the suspension to what is reasonably necessary. Emergency suspension may take effect immediately. Okyra will restore access promptly after the cause is resolved.
Either party may terminate the Agreement or an affected Order Form by written notice if the other party materially breaches it and does not cure the breach within 30 days after notice, or within 10 days for non-payment. Either party may terminate immediately if the other party becomes insolvent, ceases business or enters liquidation, subject to mandatory insolvency law.
On expiry or termination, the Customer’s access rights end and all outstanding undisputed fees become due. Termination does not affect rights accrued beforehand. If the Customer terminates for Okyra’s uncured material breach, Okyra will refund prepaid fees for the unused part of the terminated Subscription Term. Otherwise, prepaid fees are not refunded except where required by law.
The Customer should export required data before termination. After termination, Okyra will delete or return Customer Content in accordance with the DPA, the Customer’s settings and applicable retention processes. Sections intended by their nature to survive will do so, including fees accrued, ownership, confidentiality, disclaimers, indemnity, liability, governing law and miscellaneous terms.
Each party warrants that it has authority to enter into the Agreement. Okyra warrants that the Service will perform materially in accordance with its Documentation during a paid Subscription Term. The Customer’s exclusive remedy for breach of this warranty is for Okyra to use reasonable efforts to correct the non-conformity; if Okyra cannot do so within a reasonable period, the Customer may terminate the affected Service and receive a pro-rata refund of prepaid unused fees.
Except for the express warranties in the Agreement and to the maximum extent permitted by law, the Service, Generated Output and Documentation are provided “as is” and “as available”. Okyra disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. Okyra does not warrant that AI output will be accurate, complete, unique or suitable for the Customer’s decisions.
The Customer will defend and indemnify Okyra against third-party claims, damages, penalties, costs and reasonable legal fees arising from (a) Customer Content or the Customer’s research instructions; (b) failure to provide legally required Participant notices or obtain permissions; (c) the Customer’s unlawful or prohibited use of the Service; or (d) infringement of third-party rights by Customer Content. This obligation does not apply to the extent a claim was caused by Okyra’s breach of the Agreement.
Okyra will defend the Customer against a third-party claim that the unmodified Service, when used as authorised, infringes that party’s intellectual-property right, and will pay damages finally awarded or agreed in settlement. Okyra may modify or replace the affected Service or terminate it and refund prepaid unused fees. This obligation does not cover claims arising from Customer Content, Generated Output, combinations not supplied by Okyra, unauthorised use or continued use after Okyra offers a non-infringing alternative.
The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party’s expense, and allow it to control the defence and settlement. No settlement may admit fault or impose a non-monetary obligation on the indemnified party without its consent, not to be unreasonably withheld. The indemnification obligations in this Section 21 are subject to the limitations and exclusions of liability set out in Section 22, except to the extent applicable law provides otherwise.
Nothing in the Agreement excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Subject to the preceding paragraph, neither party is liable for indirect or consequential loss, loss of profit, revenue, business opportunity, anticipated savings, goodwill or reputation, or loss or corruption of data, except for reasonable restoration costs that are a direct result of the liable party’s breach.
Subject to the first paragraph of this section, each party’s total aggregate liability arising out of or relating to the Agreement, whether in contract, tort (including negligence), statute or otherwise, will not exceed the fees paid or payable by the Customer to Okyra for the Service giving rise to the claim during the 12 months immediately preceding the first event giving rise to liability. If the relevant Service was provided free of charge, the cap is EUR 100.
The exclusions and cap in this section apply collectively to all claims and reflect the allocation of risk between the parties. They do not limit the Customer’s obligation to pay agreed fees. Each party must take reasonable steps to mitigate loss.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, government action, failures of critical third-party infrastructure or technology providers, widespread internet outages, labour disruption, power failure or cyberattack not caused by its failure to use reasonable security. The affected party will notify the other where practicable and use reasonable efforts to reduce the impact. Payment obligations for Service already provided are not excused. If a material force-majeure event continues for more than 60 days, either party may terminate the affected Order Form on written notice.
Okyra may update these Terms for legal, security, operational or product reasons. We will provide reasonable notice of material changes. Changes normally take effect at the next renewal of a paid Subscription Term. A change may take effect earlier where required by law or urgently needed to address security or abuse, provided it is proportionate. If a material change taking effect during a current paid term substantially disadvantages the Customer, the Customer may terminate before the change takes effect and receive a pro-rata refund of prepaid unused fees.
The Agreement and any non-contractual obligations arising from it are governed by Belgian law, without regard to conflict-of-law rules. The courts of Ghent, Belgium, have exclusive jurisdiction over any dispute arising out of or relating to the Agreement, subject to any mandatory rule that requires another court or permits urgent protective measures elsewhere. Before filing proceedings, the parties will use reasonable efforts to resolve the dispute through good-faith discussions for at least 30 days, unless urgent relief is required.
Questions or notices concerning these Terms may be sent to:
ENIN BV (trading as Okyra)
Meersstraat 43
9000 Gent
Belgium
Company / VAT number: BE0808506381
Email: privacy@okyra.io